How to Utilize the Print Screen Key Function for Additional Print Capability
Please keep in mind that most screens in the wiTECH Diagnostic Application can be printed by utilizing the "Take Screenshot" feature. You can access this feature by right clicking within wiTECH and...
View ArticlewiTECH Diagnostic Application Data Recording Templates: “No Results to Display”
ISSUE: SOLUTION: Flight recording templates are downloaded from DealerCONNECT the first time a user logs into the wiTECH Diagnostic Application after an update/installation. If you have not logged...
View ArticlewiTECH Diagnostic Application Tool Discovery and Modified Location Profiles
- DESCRIPTION: To begin a diagnostic session, the wiTECH Diagnostic Application utilizes multicast as the default mechanism for the diagnostic tool discovery process. You can change the discovery...
View ArticlewiTECH PC Requirements
Attached below as a .pdf document are the current PC requirements for the wiTECH system. Please use the guidelines to scale the PCs and Internet speeds that will ensure proper performance of the wiTECH...
View ArticleThe Importance of Using a Surge Protector with Your wiTECH Access Gateway
DESCRIPTION: wiTECH equipment that is plugged into a standard unprotected electrical outlet is susceptible to voltage spikes and power surges, which could affect the functionality of the wiTECH Access...
View ArticleUsing VCI Pods with Broken, Taped, or Loose Antennas
DESCRIPTION: VCI Pods with a loose antenna terminal and/or a broken or taped antenna will experience intermittent connectivity and should not be used and should be replaced as soon as possible. POLICY:...
View ArticleFIAT 500L (BF) – Maintenance Light (Wrench Light) in EVIC
SUMMARY The FIAT 500L is equipped with a service maintenance light (wrench light) in the EVIC. This light is different from the oil maintenance light, and is used to notify customers they have reached...
View ArticleFIAT 500L (BF) – Two Routines that Must Be Run Upon Arrival
There are two routines that must be run for the 500L to be taken fully out of shipping mode: Routine 1: Exit Shipping Mode Select the BCM Module. Select the Misc Functions tab. Select the Exit Shipping...
View ArticleVenezuela Only: 2013 Forza (BK) and K-Line PCM Application Usage
SUMMARY On the 2013 Dodge Forza (BK), the K-Line ECU Manager will launch when selecting the PCM to view module information (K-Line ECUs are indicated by the brown color of the module). NOTE: Due to the...
View ArticleVenezuela Only: 2013 Forza (BK) Tool identification process
SUMMARY wiTECH has three vehicle connection strategies that are used to identify a vehicle: the automatic identification process, the DealerCONNECT VIN-based identification process, and the manual...
View Article2013 Forza (BK) - Programming a Key
SUMMARY Key programming on the Dodge Forza (BK) utilizes the IPC module and requires a 5-digit key code unique to the vehicle's VIN. The 5-digit key code can only be obtained from DealerCONNECT by...
View Article2013 Dodge Forza (BK) CAN-B Slow ECU Scanning
Due to the unique vehicle architecture of the Dodge Forza (BK), users may encounter slow ECU scanning on the topology screen. CAN-B ECUs (ORC and IPC) may also respond slower if the technician attempts...
View ArticleDodge Forza (BK) NIV and VIN Usage
On the Dodge Forza (BK), the physical VIN plate contains the Venezuelan VIN (“NIV”) formatting (see image below). wiTECH web services convert the NIV to the Chrysler corporate VIN structure before...
View ArticleManual Vehicle Identification Process - BF & VF
SUMMARY wiTECH has three vehicle connection strategies to identify a vehicle: the automatic identification process, the DealerCONNECT VIN-based identification process, and the manual year-body (YB)...
View ArticleHow to Register a Device for Use with K-Line (KDA) Diagnostics
DESCRIPTION: The wiTECH 13.03 diagnostic application currently supports K-Line (KDA) Diagnostics in a limited number of markets. Users will be required to register their VCI Pod or StarMOBILE in order...
View ArticlewiTECH Premium Support Help Desk: Korean, Japanese, and Portuguese Language...
DESCRIPTION: Effective immediately, wiTECH support for Korean, Japanese, and Portuguese speaking customers has been transitioned from dedicated Korean-, Japanese-, and Portuguese-speaking agents to the...
View ArticlewiTECH and the Dealer Network: Network Concepts
The purpose of this article is to introduce basic networking concepts present in the wiTECH environment. Basic and advanced networking aspects are essential for the daily operation of the wiTECH...
View ArticlewiTECH and the Dealer Network: Additional Wireless Networks
WIRELESS NETWORKS AND RADIO FREQUENCIES IEEE 802.11 is a set of standards for wireless local area network (WLAN) computer communication in the 2.4, 3.6 and 5 GHz radio frequency (RF) bands. ...
View ArticlewiTECH and the Dealer Network: Important Information About Making Changes to...
Please be aware that changes made to the dealer network can adversely affect the wiTECH Network. Examples of these types of network changes include but are not limited to: Installation of new...
View ArticleListening to Internet Radio May Be Costing You Money
The wiTECH system depends in a large part upon having the necessary network bandwidth available to perform tasks such as flashes, accessing service bulletins and other service information, and...
View Article