How to check and temporarily stop firewall software
DESCRIPTION The following procedure is intended for troubleshooting purposes only. If firewall software is found to be the cause of TechTOOLS not operating correctly, please refer the problem to the...
View ArticleTechTOOLS Memory Card update error is received
DESCRIPTION The following memory cards are used with the DRBIII (Diagnostics Readout Box): Supercard 1 Supercard 2 Sebring Stratus 2 Door (ST22) Dodge Sprinter NAFTA Crossfire If error message is...
View ArticleCo-Pilot Troubleshooting Steps
DESCRIPTION The following is a list of common troubleshooting steps that should be followed when diagnosing the Co-Pilot PROCEDURE Launch TechTOOLS If TechTOOLS does not launch review public KB 438...
View ArticleChecking PC for TechTOOLS required software
DESCRIPTION To confirm your PC is running compatible software for TechTOOLS application you can run “System Checker” on your PC Log into DealerCONNECT Navigate to eSupport > Support Tools >...
View ArticleTechTOOLS System Date Error unable to connect to any server
DESCRIPTION Some TechCONNECT PC’s may have their system date set incorrectly. Note: If system date is not set to current date TechTOOLS may cause installation failures. PROCEDURE To check that system...
View ArticleComing Soon!! wiTECH Diagnostic Application version 14.03
The wiTECH Diagnostic Application version 14.03 will be released on or after March 15th, 2014. It is very important for all users to keep their wiTECH Diagnostic Application up-to-date with the...
View ArticleUnable to program the Ignition FOBIKs
Affected vehicles: 2013-2014 D-series Trucks 2014 KL (JEEP Cherokee) DESCRIPTION Users are unable to program new keys and receive one of the following errors: “Programming of ignition FOBIK failed....
View ArticleRelease Notes for the wiTECH Diagnostic Application version 14.03
Release Notes for the wiTECH Diagnostic Application version 14.03
View ArticlewiTECH 14.03 - Registration Required – “An Internal Registration error has...
DESCRIPTION Very rarely, users may see the “Registration Required” window pop-up with the message “An internal registration error has occurred (error 10.32). Please see the knowledge base for more...
View ArticlewiTECH 14.03 – ORC Initialize failed
VECHICLES AFFECTED All 2013/2014 “D” Trucks Gas/Diesel DESCRIPTION After ORC replacement, the vehicle is setting a DTC “B2722-00 ORC Unlocked, Initialization Required”. The Service Diagnostic procedure...
View ArticleFinding Aftermarket equipment on vehicles
DESCRIPTION ECU Flash Reprogramming and Diagnostic Routine failures have been known to be caused by aftermarket equipment installed on a vehicle. If an ECU flash reprogramming session or routine fails...
View ArticleProgram Network Configuration Procedure
DESCRIPTION The Program Network Configuration procedure was a legacy procedure that provided support for adding or removing vehicle configuration information to the vehicle. The “Program Network...
View ArticleHow to configure wireless settings on the VCI Pod
For new or replacement VCI Pods, please follow the steps below for wireless configuration: Connect VCI pod to PC via USB cable. Open web browser. In web browser address bar enter “172.22.22.22” (VCI...
View ArticleNew “Network Check” feature in wiTECH Diagnostic Application
Description: Starting from version 14.02.56, a new feature called “Network Check” has been implemented in wiTECH. This feature can be accessed by selecting Help → Network Check option as...
View ArticleAvenger/Sebring (JS) - No Actuators or Misc Functions for PTCM
VEHICLES: Avenger/Sebring (JS) ECU: PTCM DESCRIPTION: Power Top Control Module (PTCM) This module controls the operation of the Power Top on convertible models. POLICY: ...
View ArticleTroubleshooting steps for PROXI Configuration Alignment Procedure Issues
ISSUE SUMMARY Troubleshooting steps for PROXI Configuration Alignment Procedure Issues Vehicles Affected KL/UF DESCRIPTION There are two PROXI routines in the BCM: 1. Restore BCM Proxi...
View ArticlewiTECH 14.03 – Confirming wiTECH Release Version Information
Check the wiTECH Patch level by accessing About → Version Information as shown in the screenshot below. The Patch Level must be at“14.03.20.p1”. Note: wiTECH Diagnostic Application must have been...
View ArticlewiTECH Device Connection Error: "wiTECH Application was unable to connect to...
DESCRIPTION: When users select a device in the Connection Wizard they may see the error message, “wiTECH Application was unable to connect to the device at IP Address xxx.xxx.xxx.xxx…” as shown in the...
View ArticleHow to set/confirm the Date and Time on the VCI Pod/microPOD II
DESCRIPTION Setting/confirming that the Date and Time are correct on the VCI Pod is an important for keeping your device working properly. Both the VCI pod and microPOD II have a web configuration...
View ArticleStarSCAN Tool support has been discontinued
Description: StarSCAN Tool is no longer supported. StarSCAN Tool Users might not be able to login to DealerCONNECT/TechAuthority Site to download flash files in the near future due to...
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