Avenger/Sebring (JS) - No Actuators or Misc Functions for PTCM
VEHICLES: Avenger/Sebring (JS) ECU: PTCM DESCRIPTION: Power Top Control Module (PTCM) This module controls the operation of the Power Top on convertible models. POLICY: ...
View ArticleTroubleshooting steps for PROXI Configuration Alignment Procedure Issues
ISSUE SUMMARY Troubleshooting steps for PROXI Configuration Alignment Procedure Issues Vehicles Affected KL/UF DESCRIPTION There are two PROXI routines in the BCM: 1. Restore BCM Proxi...
View ArticlewiTECH 14.03 – Confirming wiTECH Release Version Information
Check the wiTECH Patch level by accessing About → Version Information as shown in the screenshot below. The Patch Level must be at“14.03.20.p1”. Note: wiTECH Diagnostic Application must have been...
View ArticlewiTECH Device Connection Error: "wiTECH Application was unable to connect to...
DESCRIPTION: When users select a device in the Connection Wizard they may see the error message, “wiTECH Application was unable to connect to the device at IP Address xxx.xxx.xxx.xxx…” as shown in the...
View ArticleHow to set/confirm the Date and Time on the VCI Pod/microPOD II
DESCRIPTION Setting/confirming that the Date and Time are correct on the VCI Pod is an important for keeping your device working properly. Both the VCI pod and microPOD II have a web configuration...
View ArticleStarSCAN Tool support has been discontinued
Description: StarSCAN Tool is no longer supported. StarSCAN Tool Users might not be able to login to DealerCONNECT/TechAuthority Site to download flash files in the near future due to...
View ArticleStarMOBILE Desktop Client Application support has been discontinued
Description: StarMOBILE Desktop Client Application is no longer supported. StarMOBILE Desktop Client Application Users might not be able to login to DealerCONNECT/TechAuthority Site to download flash...
View ArticleHow To Register Diagnostic Tools (FLEET AND AFTERMARKET ONLY)
This article applies to fleet and aftermarket users who have unregistered diagnostic tools such as wiTECH VCI Pod and StarMOBILE. Upon using wiTECH with an unregistered tool, users will see a pop up...
View ArticlewiTECH Diagnostic Application Prevents/Warns the User that the Device Is Not...
DESCRIPTION Users with currently registered devices may receive the Registration Required/Warning pop-up message as depicted in the screenshots below despite their device is registered: ...
View ArticleVCI Pod & microPod Configuration
DESCRIPTION For your convenience, Chrysler has initiated a new self-serve process for configuring the wireless for your VCI Pod & microPod II. PROCEDURE NOTE: If this is a replacement device,...
View ArticleWiring Diagrams Not Loading/Rendering
ISSUE DESCRIPTION: Users may experience: Slowness or no rendering of wiring diagrams, component details, and location views through the application launched from TechCONNECT. Table of Content (ToC) may...
View ArticleUnable to Update/Install wiTECH 14.03.20, Error: "wiTECH System requires...
DESCRIPTION If you have installed the version 13.0.0.83 of Adobe AIR when prompted by wiTECH Diagnostic Application, you will run into issues when attempting to update to the latest version of wiTECH...
View ArticleWARNING!! DO NOT PULL POWER During the VCI Pod OS Update Process
DESCRIPTION We are seeing an increase of issues being reported stating “VCI Pods booting up with all lights blinking”. This can be caused by removing the device from its power source during the latest...
View ArticlewiTECH Diagnostic Application Software Download
wiTECH Diagnostic Application Software Download We have changed the way we distribute wiTECH Diagnostic Application Software. The instructions to download and update the wiTECH Software will vary as...
View ArticleHow to install the wiTECH Diagnostic Application for the first time
DealerCONNECT Users (New PCs Only): DealerCONNECT users can now download the wiTECH application from a secured website. This improvement will allow you to access the application as a self-service...
View ArticleHow to update from wiTECH Application Software from 13.04.49 or later to the...
The article below explains different ways of updating wiTECH Application Software to the latest version if the PC/Laptop has been installed with 13.04.49 or later version. NOTE Regarding Adobe AIR...
View ArticleHow to upgrade wiTECH Application Software from version 13.03 and older to...
Please follow the steps mentioned below to update wiTECH Diagnostic Application software from 13.03 or older version to the latest version: NOTE Regarding Adobe AIR requirements: If you are prompted to...
View Article2013-2014 WK/DS (Grand Cherokee and Ram 1500) Air Suspension Module (ASCM)...
VEHICLE: 2013-2014 WK (Grand Cherokee) 2013-2014 DS (Ram 1500) ECU: ASCM Air Suspension Control Module SUBJECT: This is a...
View ArticleUnable to View Wiring Diagram or Service Information
DESCRIPTION: When viewing Wiring Diagrams with the Wiring Diagram application, users may experience a blank screen with no information. POLICY: The wiTECH Help Desk provides assistance with application...
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